FIELD SERVICE TECHNICIAN

Provides technical services for customers.  Travels to site, sets up, diagnosis and repairs equipment. Provides education to customer; interfaces with sales, engineering, project management, accounting and administration.  

Level 1 – Entry level position.  Performs basic maintenance and learns company capabilities, methodologies and equipment systems.  Typically has less than 3 years of experience in related field.

Essential Functions

1. Work with the CPI Team (Sales, Administration, Project Manager and Engineering) toward overall job fulfillment.
2. Perform startup duties on newly installed systems.
3. Provide telephone support and troubleshooting of systems in operation in the field.
4. Provide on-site repairs, maintenance, etc. for systems requiring work in the field.
5. Provide maintenance services on CPI’s air pollution control equipment that is currently in operation worldwide.
6. Solicit service to existing customer base, under assistance by the Service Manager.
7. Continually sell more to potential customers; negotiate CPI's benefit with vendors; and best time/travel management to the individual's and company's benefit.
8. Timely and accurate completion of all paperwork and electronic entry of documentation associated with position.
9. Follow instruction from Management personnel.
10. Contributes positively to company and department goals.
11. Participate in activities to increase personal skill level, overall departmental processes and product quality.
12. Resolve day-to-day issues by working and communicating effectively with others.
13. Assist in daily operations which include assembling manuals, calling customers, contacting vendors, etc.
14. Other duties as assigned.

Minimum Education, Skills & Abilities

1. High School graduate or equivalent supplemented by at least 1 year of experience in related field.
2. Mechanical and electrical ability to complete work in an efficient manner.
3. Ability to establish and maintain professional and respectful relationships with internal and external personnel. 
4. Math abilities including addition, subtraction, multiplication, division and fractions.
5. Good communication skills including the ability to receive oral and written instruction and provide information to  customers, employees and management.
6. Working knowledge in Microsoft WORD, EXCEL, OUTLOOK, company systems, etc.
7. Knowledge or ability to learn to read and understand AutoCAD drawings.
8. Some working knowledge of PLC or the ability to gain PLC literacy.
9. Ability to plan, prioritize and organize work for optimum efficiency and output.
10. Initiates and utilizes good judgment in decision making.
11. Ability to solve practical problems and deal with a variety of concrete variables.

Minimum Physical Requirements

1. The position requires worldwide overnight travel.  Travel can be week-long at a time, weekends will be required.
2. Use of hands 100% of time.  Sitting and reaching on an ongoing basis.
3. Vision 20/40 with or without correction.  
4. Hearing and talking on an ongoing basis.
5. Ability to push, pull lift and carry up to 50 pounds on a regular basis without assistance.
6. Stamina to work a 10 hour workday.